Terms & Conditions
Last updated: July 2026. These terms apply to all orders placed via frech-style.com.
§ 1 Scope, Provider
These General Terms and Conditions (“Terms”) apply to all contracts you conclude with us as the provider (frecH UG (haftungsbeschränkt), Alfred-Herrhausen-Allee 3-5, 65760 Eschborn, Germany, e-mail: info@frech-style.com – “we” or “Seller”) via the online shop at frech-style.com. The version valid at the time of the order applies. Deviating terms of the customer are not recognised unless we expressly agree to them in writing.
Our offer is directed at both consumers and businesses. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession.
§ 2 Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but a non-binding invitation to order. By clicking the “order with obligation to pay” button, you submit a binding offer to purchase the goods in your cart.
The contract is concluded when we accept your order by an order confirmation e-mail sent immediately after your order, or when we begin performing the order (dispatch of the goods). An automatically generated acknowledgement of receipt does not constitute acceptance. We store the contract text and send your order data to you by e-mail.
The contract language is German or English.
§ 3 Prices and Shipping Costs
All prices are final prices in Euro and include statutory VAT. Shipping costs may apply in addition to the stated prices. The amount of any shipping costs is clearly communicated to you during the order process before you place your order.
§ 4 Payment
Payment is made using one of the payment methods offered during checkout (e.g. credit/debit card and further methods processed via our payment service provider Stripe). The purchase price is due for payment upon conclusion of the contract. Statutory provisions apply in the event of default.
§ 5 Delivery, Production, Delivery Time
Delivery is made to the delivery address you provide. Part of our range is produced individually for you as print-on-demand via a production and fulfilment service provider (Shirtigo); this may extend the delivery time accordingly. Unless stated otherwise, the delivery time is approx. 3–10 working days after conclusion of the contract or receipt of payment. For a gift sent via our anonymous gift service, the goods are delivered to the address stored by the recipient.
§ 6 Retention of Title
The delivered goods remain our property until full payment has been received.
§ 7 Right of Withdrawal for Consumers
Consumers have a statutory right of withdrawal as described in the Withdrawal Instructions below. Please note that under § 312g (2) German Civil Code (BGB) the right of withdrawal is excluded, among other things, for goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
§ 8 Warranty / Liability for Defects
Statutory warranty rights apply. If the delivered goods are defective, you may, within the scope of the statutory provisions, demand subsequent performance, withdraw from the contract, or reduce the purchase price.
§ 9 Liability
We are liable without limitation for damages arising from injury to life, body or health, and in cases of intent and gross negligence. In the case of slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability is excluded. Liability under the Product Liability Act remains unaffected.
§ 10 Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. You can find our e-mail address above. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
§ 11 Final Provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.
Withdrawal Instructions
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us (frecH UG (haftungsbeschränkt), Alfred-Herrhausen-Allee 3-5, 65760 Eschborn, e-mail: info@frech-style.com) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
(If you want to withdraw from the contract, please complete and return this form.)
To: frecH UG (haftungsbeschränkt), Alfred-Herrhausen-Allee 3-5, 65760 Eschborn, e-mail: info@frech-style.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
____________________________________________
Ordered on (*) / received on (*): ____________
Name of consumer(s): ________________________
Address of consumer(s): _____________________
Date, signature (only for notification on paper): ____________
(*) Delete as appropriate.
Note: These Terms and the Withdrawal Instructions are a carefully prepared standard template. Please have them reviewed by a lawyer or a specialist service (e.g. IT-Recht Kanzlei, Trusted Shops, eRecht24) before publishing, and complete them with company-specific details (managing director, commercial register number, VAT ID, specific delivery times/shipping costs).